Support Options and Fees:
Table 1: Patch Management Support Option (Choose one)
Initials |
Program |
Description |
Server Quantity |
Annual Fee (server quant x annual cost per server) |
|
Patch Management Option for organizations that have up to 20 servers ESX servers
($750/per year/per server) |
Quarterly onsite visits to patch ESX Hosts/Virtual Center with current security patches and minor releases
Note: This is a standalone offering and time onsite spent under this option does not count against block of time support |
|
|
|
Patch Management Option
for organizations that have 21 – 50 ESX servers
($500/per server/per year) |
Quarterly onsite visits to patch ESX Hosts/Virtual Center with current security patches and minor releases
Note: This is a standalone offering and time onsite spent under this option does not count against block of time support |
|
|
|
Patch Management Option
for organizations that have 50-99 ESX servers
($250/per server/per year) |
Quarterly onsite visits to patch ESX Hosts/Virtual Center with current security patches and minor releases
Note: This is a standalone offering and time onsite spent under this option does not count against block of time support |
|
|
|
Patch Management Option
for organization that have more than 100+ ESX servers
($TBD/per server/per year) |
Quarterly onsite visits to patch ESX Hosts/Virtual Center with current security patches and minor releases
Note: This is a standalone offering and time onsite spent under this option does not count against block of time support |
|
|
|
Decline Option |
No Patch Management |
|
N/A |
Flexible ongoing consultant engineer support is offered on a prepaid basis, quarterly patch service, or time and materials basis to help you meet your day-to-day technology support requirements. See tables below for corresponding fee structure. Please select services as appropriate by signing your initials next to options below.
Table 2: Support options (Choose one)
Initials |
Program |
Description |
Approx Savings Off Standard Rate |
|
Platinum Support
(Approximately 100 SC Hours) |
$12,800
Prepaid support block |
15%
(Standard Rates Discounted 15%) |
|
Gold Support
(Approximately 50 SC Hours) |
$6,750
Prepaid support block |
10%
(Standard Rates Discounted 10%) |
|
Silver Support
(Approximately 25 SC Hours) |
$3,575
Prepaid support block |
5%
(Standard Rates Discounted 5%) |
|
Standard Support
Time and Materials |
No upfront prepayment
Services billed as needed |
Standard rates |
Table 3: On-site guaranteed response time options (Choose one)
Initials |
Program |
Response Time Description |
Annual Fee |
|
Urgent Response |
Within 4 business hours |
$3,000 |
|
Quick Response |
Start of next business day |
$1,500 |
|
Standard Response |
No guaranteed response, first available |
N/A |
Table 4: Remote Support Options (Choose one)
Initials |
Program |
Description |
Annual Fee |
|
After Hours Phone Support (includes phone support during business hours) |
Phone Support directly from dedicated Senior Consultant (includes after hours support) |
$3,000 |
|
Business Hours Phone Support |
Phone Support directly from dedicated Senior Consultant during business hours only |
$1,500 |
|
Decline Option |
No phone support |
N/A |
|
