Certified Technologists
LogicsCare™ Support Services
LogicsCare™ support services assist your IT team by augmenting its skills and experience with virtualization, storage, and cloud technologies. LogicsOne offers a range of comprehensive support options from which to select.
- Expert Assistance (EA) services offer 24x7 access to LogicsOne expert consultants, to augment the skills and experience of your staff when you need it most. LogicsOne EA services cover the entire VMware platform, with add-on options to cover VMware software components according to your needs.
- Patch Management (PM) services remove the burden of maintenance patching and minor release upgrades for your VMware infrastructure. LogicsOne PM services provide quarterly patch and upgrade maintenance, for all of your VMware systems along with software from Quest and Veeam.
- Strategic Account Manager (SAM) services assign a dedicated support expert to your account, who is responsible for oversight of your application and hardware interoperability, for proactive maintenance and availability, and facilitating problem resolution working with your vendors.
- Asset Management program provides inventory tracking for all of your storage assets across your entire organization. Avoid unbudgeted maintenance renewals and unplanned upgrades. Avoid delays in problem resolution when systems need to be brought current. Our services include quarterly healthchecks and remediation planning, to update aging systems.
- Supplemental Support service to assist you when systems slow down, stress and break. Our team can quickly assess root-cause problems, help you to mitigate impacts, and redesign for better performance. We work directly with the manufacturers to alleviate break/fix ticket tracking from your team so you gain faster, more holistic problem resolution.